刚入职的小白 vs 外国客户来电,看看别人家的对话模板
A: Hello, can I speak to Mr Lin, please? (表面淡定内心OS:接电话的千万别是外国人啊)
B: One moment... (拖延战术加载中) I'm sorry, but he's not here right now.
A: Do you have his mobile number? (握笔的手微微颤抖)
B: Yes. It's one-three-five-eight-two-one-six-one-two-nine. (悄悄调出准备好的数字对照表)
A: Let me repeat that. 135-8216-1299 (数字分组记忆法启动!)
✅ 不在场证明模板:"I'm sorry, but [姓名] is [状态] now."
▶︎ 状态替换包:
in a meeting(会议中) / on another line(通话中) / out of office(外出)
✅ 数字防翻车指南:
中文习惯 | 正确打开方式 |
---|---|
一三五八二... | one-three-five-eight-two... |
直接报11位 | 三位一组:135-821-6129 |
情景1:对方坚持要领导私人号码怎么办?
➤ 高阶话术:
"I'm afraid I can't disclose personal information. May I take a message?"
(潜台词:我可是专业的守门员⚽)
情景2:遇到印度口音报数"thirty-five" vs "dirty-five"
➤ 救场金句:
"Just to confirm, was that three-five or six-five?"
⏰ 时区刺客:给国际电话加"Is it a good time to talk?"保命
号码格式:国际号码要加+86(中国区号)
禁忌红线:不要主动要异性同事私人联系方式!
"13582" → "一上午八点二度焦虑" "16129" → "一路要爱久"(土味情话版)
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