电话服务是指通过电话进行的各种服务，包括客户支持、咨询、预约、销售等。随着科技的发展，电话服务在商业和个人生活中变得越来越重要。企业通常设有客服热线，通过电话为客户解答疑问、处理投诉、提供技术支持等。电话服务的效率高、响应迅速，是许多企业与客户沟通的重要渠道。电话服务不仅提升了客户体验，也为企业赢得了更多的商业机会。
Customer service
客户服务
Example: The company provides excellent customer service.
该公司提供优质的客户服务。
Call center
呼叫中心
Example: The call center operates 24/7 to assist customers.
呼叫中心全天候运营以帮助客户。
Hotline
热线电话
Example: You can reach the hotline for immediate assistance.
您可以拨打热线电话以获得及时帮助。
Support
支持
Example: The technical support team is very helpful.
技术支持团队非常乐于助人。
Inquiry
询问
Example: I made an inquiry about the product availability.
我询问了关于产品的可用性。
Appointment
预约
Example: Please call to schedule an appointment.
请拨打电话预约。
Feedback
反馈
Example: We value your feedback regarding our service.
我们重视您对我们服务的反馈。
Response
响应
Example: The response time for inquiries is very quick.
询问的响应时间非常快。
Complaint
投诉
Example: He filed a complaint about the service he received.
他对所获得的服务提出了投诉。
Resolution
解决方案
Example: The agent offered a resolution to my problem.
代理为我的问题提供了解决方案。
Transfer
转接
Example: I was transferred to a supervisor for further assistance.
我被转接到主管以获得进一步的帮助。
Voicemail
语音邮件
Example: Please leave a voicemail if I don’t answer.
如果我没有接听，请留言。
Operator
接线员
Example: The operator connected my call to the right department.
接线员将我的电话接到正确的部门。
Line busy
占线
Example: I couldn't get through because the line was busy.
我无法接通，因为电话占线。
Follow-up
跟进
Example: I received a follow-up call to check my satisfaction.
我接到了跟进电话以检查我的满意度。
Protocol
协议
Example: They follow a strict protocol for handling calls.
他们遵循严格的协议来处理电话。
Service representative
服务代表
Example: The service representative helped me resolve the issue.
服务代表帮助我解决了问题。
Telecommunication
电信
Example: Telecommunication plays a vital role in business.
电信在商业中起着重要作用。
Connection
连接
Example: The connection was poor during the call.
通话时连接很差。
Service hours
服务时间
Example: Our service hours are from 9 AM to 5 PM.
我们的服务时间是上午9点到下午5点。
Telephone services have become an essential part of modern communication. They allow businesses to connect with their customers quickly and efficiently. One significant benefit of telephone services is the ability to provide immediate assistance. Customers can reach out for support, make inquiries, or file complaints without any delays. Moreover, telephone services offer a personal touch that emails or online chats cannot replicate. For example, a customer can speak directly to a service representative who can understand their needs and provide tailored solutions.
In addition, telephone services are crucial in emergency situations. People can quickly call for help, whether it's a medical emergency or a technical issue. This immediacy can save lives and resolve problems promptly. Furthermore, companies that offer excellent telephone support often gain a competitive edge in the market, as satisfied customers are likely to return and recommend the service to others.
Overall, telephone services play a vital role in enhancing customer experience and ensuring effective communication in various sectors.
电话服务已成为现代沟通中不可或缺的一部分。它们使企业能够快速高效地与客户联系。电话服务的一个显著好处是能够提供即时帮助。客户可以随时拨打电话寻求支持、询问问题或投诉，无需延误。此外，电话服务提供的个人化体验是电子邮件或在线聊天无法比拟的。例如，客户可以直接与服务代表交谈，代表可以理解他们的需求并提供量身定制的解决方案。
此外，电话服务在紧急情况下至关重要。人们可以快速拨打电话寻求帮助，无论是医疗紧急情况还是技术问题。这种及时性可以挽救生命并及时解决问题。此外，提供优质电话支持的公司通常在市场上获得竞争优势，因为满意的客户很可能会回头并向他人推荐该服务。
总的来说，电话服务在提升客户体验和确保各个行业有效沟通方面发挥着重要作用。
❶ 我需要ABC公司的电话号码。Hello, I need the number of ABC Company.
同类表达 Can you give me the number of ABC Company?
I'm looking for the number of an electric company. 我在查一家电力公司的电话号码。
❷ 纽约的区号是多少？What's New York's area code?
同类表达 What is the area code for New York?
❸ 我要打一个对方付费的电话到纽约。I need to make a collect call to New York.
❹ 你好，我想查一下我的话费余额。Hello, I want to check my telephone account balance.
同类表达 Hello, I want to check my telephone bill.
Hello, I want to see how much my phone bill is.
Hello, can I check the balance on my phone bill?
❺ 请稍等，我找一下这个号码。Hold for the number, please.
同类表达 Please hold while I find the number.
❻ 对不起，没有这个号码。Sorry, that number is unlisted.
对话 A: I'd like the number for a Susan Smith, please. 请查一下苏珊·史密斯的电话。
B: One moment. Sorry, that number is unlisted. 请稍等。对不起，没有这个号码。
❼ 能告诉我明天的天气预报吗？Can you tell me the weather forecast for tomorrow?
同类表达 I'd like the weather forecast for tomorrow.
这样回答 Alright, just a moment. 好的，稍等。
❽ 给我接警察局，要快！I need the police! Hurry!
同类表达 There was an accident and we need an ambulance. 发生了一起意外，我们需要一辆救护车。
❾ 您所拨打的电话已停机。The number you dialed is not in service.
同类表达 The number you dialed has been disconnected. 您所拨打的电话已断线。
Your call cannot be completed as dialed. Please check the number and try again. 您所拨打的号码是空号。请核对后再拨。
❿ 抱歉，我们不提供这项查询服务。Sorry, we don't provide such information service.
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