UK consumers are concerned about their payment security when shopping online, highlighting the need for retailers to upgrade their systems, according to a new report from payment orchestration provider BR-DGE.
根据支付业务提供商BR-DGE的一份新报告,英国消费者在网上购物时,对支付安全感到担忧,凸显了零售商升级系统的必要性。
The research reveals that 34% of shoppers rank data security and payment encryption as the most important element of a positive online payment experience.
研究显示,34%的购物者将数据安全和支付加密,列为积极在线支付体验中最重要的元素。
A further 83% said they are concerned about how their card details are being processed and stored during transactions.
另有83%的人表示,他们担心自己的银行卡信息在交易过程中是如何被处理和存储的。
In addition to calls for greater security at the checkout, 68% are calling for a frictionless payment experience, noting that a poor experience at the checkout causes a negative impact on their willingness to buy online.
除了呼吁提高结账时的安全性外,68%的人呼吁提供无障碍的支付体验,他们指出,糟糕的结账体验,会对他们的在线购物意愿产生负面影响。
Some 52% also stated that being taken away from the checkout screen for authentication may impact them going through with the transaction.
约52%的人还表示,从结帐屏幕跳转到身份验证,可能会影响他们完成交易。
Furthermore, the report shows that avoiding failed transactions should be a priority for retailers, as 21% claim failed transactions make them feel less confident in the seller, while 23% said they reduce their confidence in the checkout itself.
此外,报告显示,避免交易失败应该是零售商的首要任务,21%的人声称交易失败使他们对卖家的信心下降,而23%的人表示他们对结账本身的信心下降。
Payment modernisation is more important than ever before for retailers, with the research revealing that 41% of shoppers spend online at least once every week.
对零售商来说,支付现代化比以往任何时候都更重要,研究显示,41%的购物者每周至少在网上消费一次。
The Office for National Statistics (ONS) recently published data showing that 27p in every ?1 being spent by shoppers was online, up from 19p in 2019, highlighting the importance of online retailers investing in their payments infrastructure.
英国国家统计局(ONS)最近发布的数据显示,购物者每花费1英镑,就有27便士是在网上消费的,高于2019年的19便士,这凸显了在线零售商投资其支付基础设施的重要性。