Generic welfare work or social work , including work with individuals ( casework and counselling ) , and with groups and communities .
通用福利工作或社会工作:包括针对个人(社会工作和心理辅导),群体和社区的工作。
Ideally , congressional casework puts the legislator in the role of an " ombudsman " checking up on the quality of administration and helping citizens to obtain fair treatment from the agencies .